Books - Contents

Handbook of Logistics & Distribution Management, 4th edn., John Gattorna (ed), Gower Publishing, Aldershot, 1990.

• Foreword.
   
• Part 1 - Strategic Issues in Logistics:
  • Adding value through managing the logistics chain - John Gattorna;
  • Managing logistics in a changing environment - John Gattorna;
  • Corporate profitability and logistics - Philip C Alling and Gene R Tyndall;
  • Developing strategic and operational plans for logistics - Martin Christopher.
   
• Part 2 - Customer Service - The Driving Force:
  • Developing customer service strategies - Martin Christopher;
  • Personalizing customer service strategies - Stig Ehnbom.
   
• Part 3 - Channels of Distribution:
  • Developing a channels strategy - John Gattorna;
  • Strategic partnership marketing - Grahame R Dowling and Chris Robinson.
   
• Part 4 - Logistics Systems:
  • Development of optimum logistics strategies - Paul S Bender;
  • Auditing internal logistics performance - John Gattorna;
  • Management support systems for logistics including EDI - Kees de Leeuw.
   
• Part 5 - Designing and Managing the Physical Infrastructure of Logistics:
  • Designing a warehouse or distribution centre - Gerry Hatton;
  • Materials handling - Gerry Hatton;
  • Storing the inventory - Gerry Hatton;
  • Order picking - Gerry Hatton;
  • Building design and layout - Gerry Hatton;
  • Managing logistics facilities - Keith Campbell.
   
• Part 6 - Materials Management:
  • Managing and controlling logistics inventories - Andrew Aschner;
  • Choice of the transport mode - Alan Slater;
  • Incoming materials management - a case of reverse distribution - David Farmer;
  • The path of successful implementation of DRP - Phil Heenan;
  • Materials management in capital-intensive industries - Martin Mitchelson.
   
• Part 7 - Critical Interfaces in Logistics:
  • T he logistics interface with marketing - John Gattorna and Andrew Kerr;
  • The logistics interface with manufacturing - Garry Greenhalgh.
   
• Part 8 - International Logistics:
  • The role logistics can play in international competitiveness - Gary Davies.
   
• Part 9 - The New Wave in Logistics:
  • Business resource management - a framework for strategic management of the materials flow - Dag Ericsson;
  • The impact of technology on delivered costs - John Gattorna and Andrew Kerr;
  • Reverse logistics - the new distribution structure for the 1990s and beyond - Richard A Lancioni;
  • The human resource factor in logistics - Norman Chorn;
  • The new logistics organization - Norman Chorn.

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